FAQs
Reed care
All of our reeds come as standard length, and can be cut down carefully with scissors to create your bouquet effect.
Remove regular reeds every few days and turn upside down and replace into liquid.
For rose reeds, remove once a week and allow to fully dry out and return to reed diffuser once dry.
Reed diffusers
All our luxury reed diffusers are full 20% fragrance oil, for an intense long lasting scent emission and can last you up to 12 weeks.
Reed diffuser warning
Flammable liquid. Do not light reeds. Do not ingest. Keep out of reach of children and pets. People suffering from perfume sensitivity should be cautious whilst using this product.
Do not place diffuser directly onto polished, painted, plastic or leather surfaces or on electrical equipment, as accidental spillage may cause damage to certain materials.
Turn around time
Our Orders are dispatched within 3-10 days of placing your order (more often 3 than 10). We endeavour to have it out to you in the shortest time possible. They are posted second class as soon as they are ready for dispatch. Please remember that we are a small business working as fast as we can.
If you have any concerns as to where your parcel is please contact us at regalreeds@gmail.com
Scents available
All the scents that we carry are listed along with their descriptions on our Fragrances page.
Can I amend an order once it has been processed?
Unfortunately no, there is no way to change the order once it has been placed. If you would like to cancel your order and place a new one, please email us with your order number at regalreeds@gmail.com
Errors with your order upon arrival
If your order has arrived, and you discover any wrongly sent items. Please email us immediately with your order number, a photo of your purchase invoice and the issues you have discovered to regalreeds@gmail.com so we can resolve the issue.
Returns
We do not accept returns, but if you have any problems with your order please contact us at regalreeds@gmail.com
Any further questions
Please contact a member of our team at regalreeds@gmail.com who will do their best to assist you.